Set your opening hours

Tell Dinerly when you're open — and set separate hours for bookings, delivery and collection.

Your opening hours do more than tell customers when to visit. Dinerly checks them every time somebody tries to book a table or place an order online, and turns the customer away if you are closed at that moment. That is why so many of the questions that reach our support team — “why can’t my customers order?” — turn out to be an opening hours problem, and why it is worth getting these right before anything else.

Set your hours

1. Open Settings and choose your location.
2. Go to Opening Hours.
3. Pick the day, set the time you open and the time you close, and save.

If you are open around the clock on a particular day, switch on Open 24 hours for that day instead of trying to enter times that cover it.

Four sets of hours, not one

Very few restaurants do everything for the whole time the doors are open. The kitchen usually stops sending out deliveries well before the bar stops serving, and most places stop accepting new bookings an hour or so before the end of service so that the last table is not sitting down as the chefs are cleaning down. Because of that, Dinerly keeps four separate sets of hours rather than one:

• Business hours are the hours the restaurant itself is open, and they are the times customers see when they look you up.
• Reservation hours are the hours in which people are allowed to book a table.
• Delivery hours are the hours in which a delivery order can be placed.
• Takeaway hours are the hours in which a collection order can be placed.

You switch between them at the top of the Opening Hours page and set each one on its own. If your restaurant does run everything for the full day, simply enter the same times in each set.

Split shifts

If you close in the afternoon and open again for dinner, you do not need a special setting for it. Add both periods to the same day — for example 12:00–15:30 and then 18:00–23:00. Customers can order and book inside either of those windows, and Dinerly will turn them away in the gap between the two, which is exactly what you want while the kitchen is empty.

Closing for a day

When you are closing for a single day, resist the temptation to edit your regular hours, because it is very easy to forget to put them back and then spend a fortnight wondering why nobody is ordering on a Monday. Use the Holidays page instead. It lets you close one specific date, or run different hours on it, and leaves your normal week exactly as it was.

Check the result after you change anything. Your booking page and your online ordering page follow the new hours immediately, so open your customer-facing page once and look at it the way a customer would. It takes a few seconds and it is the only way to be sure the change did what you meant it to do.

Last updated 20 September 2026