Set up your delivery areas
Decide where you deliver, what you charge, and the minimum order for each area.
Until you have set up at least one delivery area, customers cannot place a delivery order at all. That is not a fault: Dinerly has no way of knowing whether an address is somewhere you are willing to go, so until you tell it, it has to assume the answer is no. Open Delivery from the left-hand menu to get started.
Two kinds of area
- A Radius area is a circle drawn around your restaurant. It takes seconds to set up and it is the right choice for most places.
- A Polygon area is a shape you draw on the map yourself. Use one when a circle gets the answer wrong, which usually means a river with no nearby bridge, a motorway cutting the circle in half, or a neighbourhood you would rather not send a driver to.
Most restaurants start with a radius and only draw a polygon once reality forces them to.
Create a radius area
- Click Create Zone and choose New Radius.
- Set the Radius in miles or kilometres, depending on which your location uses.
- Set the Delivery Charge that customers in this area pay.
- Set the Minimum Order Value, which is the smallest order you are prepared to send out there.
- Set the Min and Max Delivery Time in minutes. Customers in this area are quoted a time somewhere inside that range.
- Save.
The area names itself from the distance you chose, so you will see something like “3 miles” in your list.
Draw a polygon area
- Click Create Zone → New Polygon.
- Fill in the same details as a radius area: the name, the charge, the minimum order and the delivery times.
- Click Next: Draw Zone.
- Click on the map to place each corner of the area in turn, then double-click to close the shape.
- Click Save Zone.
Layering areas
Most restaurants end up with two or three rings: near, middle and far. Each ring further out carries a higher charge, a higher minimum order and a longer quoted time, which is what makes delivering to the edge of your range possible without losing money. A small order two miles away costs you the same driver time as a large one, so the minimum order is really what protects you.
What customers see
When a customer types their address at the checkout, Dinerly works out which of your areas it falls inside and applies that area’s charge, minimum order and delivery time automatically. If the address is outside all of your areas, the customer is told that delivery is not available to them and is offered collection instead, so you still have a chance of the order.
Be honest about your delivery times. Whatever you put here is the promise your customer hears, and they will judge you against it. Set it to what actually happens on a busy Friday evening rather than what happens at three o’clock on a quiet Tuesday, because the Friday orders are the ones that generate complaints.
Last updated 20 September 2026